Effective date: July 24, 2017

Thank you for your interest in Admera Health, LLC (“Admera Health”). At Admera Health, we deliver outstanding personalized medicine through multiple gene targeted DNA panel testing or through interpretation of genes/gene panels sequenced by partner laboratories. The Test is physician-ordered only. Users provide a DNA sample using a cheek swab (“Swab”), saliva (“Saliva”) or blood sample (“Blood”), then Admera Health runs the Test and provides your physician a comprehensive and dynamic report (collectively the “Services” or “Service”). The Tests offered by Admera Health through the Helix Platform utilize saliva samples only. This privacy policy (“Policy”) is designed to inform you how Admera Health, LLC (“Admera Health”) collects, uses, stores, processes and transfers your information when Services are provided and when you use WWW.ADMERAHEALTH.COM as well as our online healthcare provider and userpatient portals. If you do not agree with the terms of this Privacy Statement, please do not access or use the Services.

Capitalized terms that aren’t defined in this Policy are defined in our Terms of Service.



Your Personal Information, defined in our Terms of Service as all of the data you have shared with us, will only be used as described in this Policy and Genetic Testing Product Consent forms for the Inherited Diabetes Test, the Inherited Cholesterol Test and the Sudden Cardiac Death Risk Test. You agree to these uses when you agree to our Genetic Testing Product Consents. Admera Health collects, stores and uses personally identifiable information including date of birth, payment information (e.g., credit card), contact details (such as email address, phone number, shipping/billing address, and contact preferences), and personal/family medical history, when it is voluntarily submitted to us for purposes of considering or ordering a Test, receiving Services and/or when you register for updates, or contact us.

Admera Health may use this information to contact you for administrative communications, including contacting you by email or phone to notify you when your healthcare provider has ordered the Test on your behalf, to collect payment for the Test, and/or in connection with rendering the Services, including when Admera Health sends a test result or report. We may contact you to provide you with information you have requested or provide you with additional information, which Admera Health believes may be of interest to you. We may also use the information to respond to your inquiries, provide you with technical support, to remind you of our Terms of Service, and other policies governing the use of our Services, and to comply with law enforcement requests and legal process. In addition, Admera Health may send you promotional communications, including updates on products and services offered by Admera Health. You have the ability to opt-out of receiving promotional communications by updating your account settings or by following the unsubscribe instructions within a promotional communication.

Admera Health will not sell or rent your Personal Information to any other company or organization. Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets. In such cases, your Personal Information will be used only as described in this Privacy Policy.


Healthcare providers using the Service may provide us with information about their patients and their practices, including National Provider Identifiers (NPI), address, phone number, email, and the name, job title, and contact information of other providers involved in an individual’s care.



Admera Health and our third party partners track visits to our website as well as to the healthcare providers and user portals to compile anonymous aggregate statistics. Admera Health uses various technical measures to gather anonymous statistics. As you interact with Admera, we may automatically collect certain information about your equipment, browsing actions, and usage patterns. This is done to help us customize and improve users’ experience, to gather demographic information about our user base, to offer our products and services, to monitor and track our marketing programs, and to serve targeting advertising on our site and on other sites around the Internet.


We may monitor the use of this Service by collecting and then de-identifying information. Data collection may occur through the use of cookies. We may alternatively collect information about the number of page views for this Website or to click-throughs to each web page as well as the originating domain name of a user’s Internet Service Provider. This information may be used to understand the visitor's use of the Website and Services. We will have no means reasonably available to us to ascertain the identity of individual users from aggregated information. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.


We will not knowingly collect or use any personal information from any children under the age of 18. If we become aware that we have collected any personal information from children under 18, we will promptly remove such information from our databases.


You will be issued a secure user ID and have the opportunity to set up your password. Individuals with user IDs are solely responsible for the maintenance and security of your user ID and password. You also agree that You will be solely responsible for any activities conducted in connection with the Services. User IDs and passwords are personal and unique to each individual user. Information that you provide to Admera Health through our Services is encrypted using industry standard Secure Sockets Layer / Transport Layer Security (SSL/TLS) technology. We use a secure CRM platform to store information You send to us via email or posts You post to social media outlets such as Facebook, Twitter, any Admera social media outlets and Instagram. Your information is processed and stored on controlled servers with restricted access.


Unfortunately, due to factors outside our control (user-owned computers infected with malware, etc.), when you send data over the internet, it is not always 100% secure. When using an Admera Genetic Test there is a risk of a security event. In such an event, someone could access any information we have from you. This could include personal medical history, family medical history, date of birth, payment information (e.g., credit card) and contact details such as email address, phone number, shipping/billing address, and contact preferences.

We cannot ensure or warrant the security of any information you transmit, and you do so at your own risk. As a consequence, Admera Health disclaims any warranties, guarantees, representations or liability relating to maintenance or nondisclosure of private information.


You must ensure that all Authorized Users, a person allowed to manage your account, keep their user IDs and passwords for the Hosted Services strictly confidential and not share such information with any unauthorized person. You are responsible for any and all actions taken using your accounts and passwords, and you agree to immediately notify Admera Health by calling 844 423-6372 of any unauthorized use of which you become aware.


Tests and Services are ordered by healthcare providers and their authorized representatives as stated in the Terms of Service. The Service is used for the storage and transmission of Protected Health Information between Admera Health and healthcare providers and their authorized representatives. Protected Health Information is used in accordance with the Health Information Portability and Accountability Act (HIPAA) and applicable federal and state laws governing patient privacy. Protected Health Information may only be used by or disclosed to your healthcare provider for purposes of treatment and other authorized purposes as stated in the Terms of Service.  Information accessed through use of the Service, including Protected Health Information, is secured using administrative, physical and technical safeguards (as described above). All access is password protected and each individual user has his/her own username and password. All access is tracked at Admera Health for security purposes.


You may choose to decline to share certain personal information with Admera Health. In some cases, we may not be able to provide you with some of the features and functionality of the Service without that information. You may amend any personal information by contacting us at

You may have an opportunity to elect to receive certain communications from us. If you choose to unsubscribe from our email services at any time by following the instructions contained within the email, you will no longer receive correspondence from us. Please be aware that if you opt-out of receiving email from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.


Our Services are controlled and operated by Admera Health. By choosing to visit our Services or otherwise provide information to Admera Health, you agree that any dispute over privacy or the terms contained in this Privacy Statement will be governed in accordance with the governing Dispute Resolution and Arbitration provisions of the Terms of Service. If you are accessing our Services from any location with regulations or laws governing personal data collection, use or disclosure that differ from United States laws or regulations, please note that through your continued use of our Services, you are transferring personal information to the United States of America. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including personal information, on or to the Service, you consent to such transfer, storage, and processing.


Admera Health may need to share details about you with regulators and law enforcement. These details may include your Genetic Information. We will only share these details if we are compelled by law to do so. When we are allowed to do so, we will let you know when we must share your information.


The Genetic Information Nondiscrimination Act, or GINA, is U.S. federal legislation that protects Americans from discrimination (in health insurance and employment decisions) on the basis of genetic information. GINA was signed into law on May 21, 2008. As a result, American insurance companies and health plans (including both group and individual insurers, as well as federally-regulated plans) will be prohibited from:

  • looking at your predictive genetic information or genetic services before you enroll;
  • "requesting or requiring" that you or your family members take a genetic test;
  • restricting enrollment based on genetic information;
  • changing your premiums based on genetic information.

GINA also prohibits U.S. employers (including employment agencies, labor organizations, and training programs) from:

  • discriminating against who they hire or how much they pay on the basis of genetic information;
  • "requesting or requiring" that you or your family members take a genetic test;
  • disclosing your genetic information in their possession except under specific and specially controlled circumstances.

GINA does not cover life, long-term care, or disability insurance providers. For more information in GINA, visit:


Admera Health may revise this Policy from time to time. All updates will be posted on this web page. Please check the website for the most current version of our Policy. Your continued use of the website after we have posted a notice on the website constitutes your acceptance of such changes.


Please contact us with any questions or comments about this Policy, your personal information, our use and disclosure practices, or your consent choices by email at, by calling 1-844-4ADMERA or 1-844-423-6372 (toll free), or sending us a message using the contact form on our contact page.